Fen-Acre Holiday cottages
The Lodge @ Fen-Acre
Eastside @ Fen-Acre
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Booking Terms and conditons
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Please note, Insurance is not included in the price of your booking; therefore we very strongly recommend that you take out holiday / cancellation insurance to protect you against any losses. We cannot be held liable for events outside of our control.

Terms and Conditions  of Rental Agreement

This Rental Agreement and Contract (the “Agreement”) is a legally binding agreement made and entered into as of the Reservation Date written below by and between the undersigned person(s) or company (the “Guest”) and the undersigned owner, manager or agent (“Rental Agent”), pursuant to which the Guest has agreed to rent the residence described below (the “Property”), for the duration of the Rental Term for the Total Rental Fee and other good and valuable consideration as described herein. 

No booking dates are secured until payment of a deposit amount has been received and cleared.  For all bookings made more than 4 weeks prior to occupancy, booking will be secured and confirmed upon receipt of a deposit of 25% of the total holiday cost.  We allow 5 days from confirmation of the booking for monies to reach us.  If after that period monies have not been received, the booking will be cancelled and the dates will become available again.

For all bookings made within 4 weeks of the arrival date the dates are secured upon payment of the total rental amount.

If for any reason you subsequently cancel your booking, cancellation charges as shown below apply.

The person in whose name the booking is made acts on behalf of all other persons named must be over 18 years of age and becomes responsible to us for all payments in respect of the booking. A full address and telephone contact details must be given.


Only the number of people detailed on the booking confirmation letter will be entitled to occupy the property for the full booked period; however occasional overnight guests can be accommodated by negotiation if this does not exceed the occupancy number.  ASSIGNMENT OR SUBLEASE Guest shall not assign or sublease the Property or permit the use of any portion of the Property by other persons who are not family members or guests of the Guest and included within the number of and as permitted occupants under this Agreement.  


The Property is provided in “as is” condition. The owner shall use their best efforts to ensure the operation of all amenities in the Property, such as internet access, laundry facilities, play equipment etc as applicable.  The Owner shall not be held responsible for such items failure to work, but will make every effort to correct any issues as reported as quickly as possible.  Guest acknowledges that use of amenities such as play equipment and the like may be potentially dangerous and involve potential risks if improperly used, particularly with regard to children and such use is at the Guest’s own risk. Guest shall use the Property for residential purposes only and in a careful manner to prevent any damage or loss to the Property and keep the Property in clean and sanitary condition at all times.  Guest and any additional permitted guests shall refrain from loud noise and shall not disturb, annoy, endanger, or inconvenience neighbours, nor shall Guest use the Property for any immoral, offensive or unlawful purposes, nor violate any law, association rules or ordinance, nor commit waste or nuisance on or about the Property. Guest will be liable for the cost of any damages, losses and any extra cleaning or repair costs which are incurred due to your non-compliance with this condition.

Guest will be able to access the accommodation no earlier than at 2.30 pm on the first day of the rental period unless agreed by the Owner.  Guests who expect to be arriving overnight are asked to inform the Owner so arrangements can be made for access. Property must be vacated by 10.30am on the last day of occupancy as the cleaning company is contracted to arrive promptly at that time.  Failure to do so may result in a charge to cover additional cleaner’s time.

OWNER ACCESS The Owner reserves the right to enter the Property at reasonable times and with reasonable advance notice for the purposes of inspecting the Property or showing the Property to prospective purchasers, renters or other authorized persons.  If Owner has a reasonable belief that there is imminent danger to any person or property, Owner may enter the Property without advance notice.  


If you have to cancel the booking you must let us know in writing as soon as possible.  In the event of the written cancellation notification the following charges become payable: 
 4 weeks prior to occupancy-  50%      2 - 4 weeks  -  75%     less than 2 weeks-  100% 

In the event the Property is not available for use during the Rental Term due to reasons, events or circumstances beyond the control of the Owner, Owner will initially offer you an alternative date.  If this is not acceptable Owner will apply due diligence and good faith efforts to locate a replacement property that equals or exceeds the Property with respect to occupancy capacity, location and value that meets the reasonable satisfaction of the Guest.  If such replacement property cannot be found and made available, Owner shall immediately return all payments made by the Guest, whereupon this Agreement shall be terminated and Guest and Owner shall have no further obligations or liabilities in any manner pertaining to this Agreement. 

 9. RISK OF LOSS AND INDEMNIFICATION Guest agrees that all personal property, furnishings, personal affects and other items brought into the Property by Guest or their permitted guests and visitors shall be at the sole risk of Guest with regard to any theft, damage, destruction or other loss and Rental Agent shall not be responsible or liable for any reason whatsoever.   Guest hereby covenants and agrees to indemnify and hold harmless  Owners, successors, employees and contractors from and against any costs, damages, liabilities, claims, legal fees and other actions for any damages, costs, legal fees incurred by Guest, permitted guests, visitors or agents, representatives or successors of Guest due to any claims relating to destruction of property or injury to persons or loss of life sustained by Guest or family and visitors of Guest in or about the Property and Guest expressly agrees to save and hold Owner harmless in all such cases. 


Guest hereby waives and releases any claims against the Property owner and their successors, assigns, employees or representatives, officially or otherwise, for any injuries or death that may be sustained by Guest on or near or adjacent to the Property, including any common facilities, activities or amenities.  Guest agrees to use any such facilities or amenities entirely at the Guest’s own initiative, risk and responsibility.   This Agreement contains the entire agreement between the parties with regard to the rental of the Property, and any changes, amendments or modifications hereof shall be void unless the same are in writing and signed by both the Guest and the Owner.   The words “Owner” and “Guest” shall include their respective heirs, successors, representatives.  The waiver or failure to enforce any breach or provision of this Agreement shall not be considered a waver of that or any other provision in any subsequent breach thereof.  If any provision herein is held invalid, the remainder of the Agreement shall not be affected.  Any notice required to be given under this Agreement shall be in writing and sent to the contact information included herein.